Terms & Conditions
Personal Data; Account Security
In consideration of your use of the Site, you agree to (i) provide accurate, current and complete information about you as may be prompted by any order forms on the Site ("Order Data"); (ii) maintain and promptly update the Order Data, and any other information you provide to us, to keep it accurate, current and complete; and (iii) be fully responsible for all use of your Order Data and for any actions that take place using your Order Data.
You must immediately notify us of any known or suspected unauthorized use of your Order Data.
No Unlawful or Prohibited Use
You may not attempt to gain unauthorized access to the accounts, computer systems or networks connected to the Site through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site.
Proprietary Rights in Site Content; Limited License
Julia B. and Julia B. graphics, logos, designs, page headers, button icons, scripts and service names are trademarks, or trade dress of Julia B. in the U.S. and/or other countries. Our trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion or dilution and may not be copied, imitated, or used, in whole or in part, without our prior written permission.
The Site may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications. We are not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email of Users on account, of technical problems or traffic congestion on the Internet or at the Site. Under no circumstances will we be responsible for any loss or damage, including any loss or damage to any User, resulting from anyone's use of any Site Content.
THE SITE, AND THE SITE CONTENT ARE PROVIDED "AS-IS" AND WE DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT SOFTWARE, CONTENT OR MATERIALS ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE OF ANY SUCH SOFTWARE, CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU OBTAIN INFORMATION, OR DATA FROM OR THROUGH THE SITE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF.
WE DO NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS CLICKING ON TO THE SITE FROM YOUR COMPUTER, NOR DO WE HAVE ANY OBLIGATION TO MONITOR THE USE OF OUR SITE BY OTHER USERS; THEREFORE, WE DISCLAIM ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY OR INFORMATION.
We reserve the right to change any and all content, software and other items used or contained in the Site at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.
IN NO EVENT WILL JULIA B., ITS AFFILIATES AND SUCCESSORS AND EACH OF THEIR MANAGERS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSEES BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SITE, OR ANY OF THE SITE CONTENT, EVEN IF WE ARE AWARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR PRODUCT PURCHASED THROUGH THE SITE, BUT IN NO CASE WILL OUR LIABILITY TO YOU EXCEED $1000. YOU ACKNOWLEDGE THAT EXCEPT AS PROVIDED IN THE PRIOR SENTENCE YOU, SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
We may prohibit you from using or accessing the Site (or any portion, aspect or feature of the Site) for any reason, or no reason, at any time at our sole discretion.
Governing Law; Venue and Jurisdiction
TRADE TERMS AND CONDITIONS
All orders are required to be paid in full 100% at the time of the order confirmation. We accept Visa, Master Card, Amex or wire transfer.
All orders must be confirmed with a client signature of approval with date for design, measurements, color specification and any other special instructions prior to starting production. All instructions must be requested in writing. Verbal instructions are not accepted. Special instructions may include unusual size requirements, monogram designs and color specifications. All additional confirmations and communications will extend the production lead-time, which is normally 4 – 6 weeks.
Samples are available to best represent fabric colors, embroidery styles, monogram style and any other specifications needed to ensure exacting production. Customers are advised that dye lots can have inconsistencies and handmade work will have varanaces from samples.
All prices are quoted FOB USA in US Dollars $.
Customers are responsible for international shipping costs. FEDEX is the preferred carrier for all International shipments. Rates can be found on our shipping rate sheet for both FEDEX economy and FEDEX priority services. If you require another method of shipment, please instruct us at the time of the order.
ALL SALES ARE FINAL. If for any reason, there is an issue with the receipt of shipped goods, you must inform Julia B. within 2 business days after the date of receipt. Julia B. will not accept any returns of merchandise without written consent or a RA (Return Authorization) #. A RA# must accompany the shipment. RA #’s are only valid for 1 week / 5 business days from the date of issue. After 5 days, the RA # will be voided. Any shipping charges accrued will not be absorbed by Julia B. All goods will be inspected by Julia B. upon arrival and credit will be issued for goods which have not been used or altered in any way.
Julia B. guarantees all products are made of high quality workmanship according to order specifications. Since all of our products are hand-embroidered, some minor variations are normal.
We use any information provided by you, such as for confirming and tracking your order, and customer service, for internal purposes only. We will not share your information with any third party.
To protect the security of your contact information that you share with us, we take precautions including use of sophisticated encryption and authentication tools. Unfortunately, however, no data transmission over the Internet can guarantee to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our website and you do so at your own risk.
All material on the Julia B. website, JuliaB.com (including limitation, drawings, designs, illustrations, photographs, written text, logos, trademarks, as well as the domain name) is and shall remain the exclusive property of Julia B. You may not reproduce, by any means or process, totally or in part (except as expressly provided herein), distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the Julia B. website. Certain material on this site has been provided by third parties, and such material shall remain the exclusive property of the provider. You may not remove any copyright, trademark or other proprietary notice contained on the JuliaB.com website or any content contained therein. You may make a single copy of web pages published on the JuliaB.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.
We are committed to provide you with the best products and outstanding customer service. We want every Julia B. customer to be a return customer and we work hard for your loyalty.
If we have made you happy, please let us know. If you have suggestions on how we can improve our products, website, and/or customer service, please email us at email@example.com. Thank you for your patronage.
What type of PII do we collect from you and how do we use it?
When you visit the Site you provide us with two types of information: PII you knowingly choose to disclose that is collected by us and Site use information collected by us as you interact with our Site. Unless you provide PII to us through the Site or in any phone conversation concerning an order we will not collect any PII from you.
Information Provided At Order Placement
When you place an order for a Julia B. product, you provide us with certain PII, such as your first and last name, your street address, your email address, your credit card.
We do not share, sell, rent or trade PII with third parties for their promotional purposes.
Furthermore, Julia B. will not sell, loan or rent customer PII to anyone. Julia B. may send PII about you to other companies or people when we need to share your information to provide the product or service you have requested. We provide your name and address to shipping companies and use PayPal and/or Authorize.net to process your credit card transaction. Such providers have access to PII as needed to perform their functions, but may not use it for other purposes. We transmit your entire credit card number to your credit card company during order processing.
The security and confidentiality of your information is extremely important to us. We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. We have implemented technical, administrative, and physical security measures to protect any PII from unauthorized access and improper use. Please note that despite our efforts to protect information provided to us, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
Julia B. takes steps to protect its servers from viruses, denial of service attacks and other unauthorized access attempts. We have a comprehensive backup and redundancy solution in place.
Who can I contact if I have any questions about Julia B.’s privacy practices?
If you have questions or concerns about any of our information collection or handling practices, please contact us at info@JuliaB.com